Choose the Reliability Package That Fits the Site, Risk, and Fix Path
Managed monitoring, developer-level investigation, and scoped technical follow-through from Main Street Web Developer.
These plans are built for business owners and agencies that want reliable oversight without having to manage dashboards, alerts, and tooling on their own. Each plan centers on monitoring, alert review, investigation, and reporting. When an issue needs code, WordPress, hosting, DNS, Cloudflare, or provider remediation, the fix is handled as scoped development work, retainer time, or a separately arranged escalation.
Monitor
The package watches the agreed signals: uptime, SSL, DNS, forms, frontend errors, performance, CSP, and the site-specific checks that matter.
Investigate
Alerts are reviewed with development context, so a signal can become a diagnosis, priority, client-ready note, or next technical question.
Scope The Fix
When a problem needs real work, the repair path is scoped clearly instead of being hidden inside vague unlimited maintenance.
Essential Reliability
$249/monthManaged reliability coverage for one important business site that needs practical oversight, developer eyes, and a clear path when basic uptime alerts are not enough.
Best fit for one important business site where uptime, frontend errors, performance, and at least one lead path deserve steady visibility before a bigger support relationship is needed.
Included Now
- Initial setup review and alert routing
- 24/7 automated uptime monitoring
- SSL monitoring
- DNS monitoring
- Frontend error monitoring
- Performance monitoring for key pages
- One important form or lead-path check
- Outage tracking and history
- Monthly health summary
- Business-hours review of confirmed alerts
- Lightweight fix recommendation when a signal needs remediation
Conditional When Applicable
- Domain expiration visibility when registrar access is available
- Cloudflare visibility when access and setup allow
- Backup responsibility mapping during onboarding
- WordPress-specific signals where platform access makes them practical
Available As Add-Ons
- Scoped remediation or small fixes quoted separately
- WordPress update oversight with admin access
- Backup review where ownership and tooling are clear
- After-hours response, phone escalation, or emergency remediation by separate written arrangement
Lead Site Reliability
$399/monthA stronger monitoring and investigation plan for lead-generating sites that cannot quietly break without costing the business or embarrassing the agency responsible for them.
Best fit for active lead-generation sites and agency-managed client sites where missed forms, CSP issues, frontend errors, or performance regressions need fast interpretation.
Included Now
- Everything in Essential Reliability
- Multiple form and lead-path checks
- CSP monitoring and report review
- Broader frontend error review
- Performance trend review
- Priority business-hours investigation
- Monthly written health summary
- Developer-level triage notes when a problem needs fixing
- Recommended next fix or remediation path
- Quarterly reliability strategy review
Conditional When Applicable
- Cloudflare configuration visibility where access exists
- WordPress-specific oversight where admin access exists
- Client-specific environment notes and escalation mapping
Available As Add-Ons
- Scoped remediation or small fixes quoted separately
- Maintenance retainer hours if desired
- WordPress update oversight with admin access
- Backup review where ownership and tooling are clear
- After-hours response, phone escalation, or emergency remediation by separate written arrangement
Critical Site Reliability
$699/monthHigher-touch business-hours oversight for critical sites, agency client sites, or multi-site situations that need broader monitoring coverage, deeper review, and more active technical guidance.
Best fit for higher-value, operationally important, or agency-managed sites that need serious oversight, with fixes and any after-hours expectations defined separately.
Included Now
- Everything in Lead Site Reliability
- More monitored flows, forms, and key pages
- Deeper CSP, DNS, and performance review
- Monthly review call or async review
- Incident notes and recommendations
- Priority business-hours queue
- Infrastructure and risk guidance
- Clearer escalation planning for important incidents
- Fix-path planning for code, hosting, WordPress, DNS, or provider issues
Conditional When Applicable
- Multi-site or agency-client rollout where setup supports it
- Cloudflare and infrastructure visibility where access exists
- Client-specific monitoring expansion where the environment allows it
Available As Add-Ons
- Scoped remediation or small fixes quoted separately
- Maintenance retainer hours if desired
- WordPress update oversight with admin access
- Backup review where ownership and tooling are clear
- After-hours response, phone escalation, or emergency remediation by separate written arrangement
For agencies managing multiple client sites
The package path can work as white-label-friendly reliability coverage. You remain the client-facing partner, while I monitor, investigate, prepare practical notes, and step in for scoped fixes when the issue needs senior development help. This is already the shape of work I do for multiple agencies across WordPress and non-WordPress client sites.
- Start with Lead Site Reliability for the most important client sites or active campaign sites
- Use Critical Site Reliability when several client sites need deeper review, escalation planning, or recurring technical judgment
- Package monitoring separately from remediation so client expectations, agency margin, and emergency boundaries stay clear
What All Plans Have In Common
- Manual review of fit and setup requirements before coverage is fully turned on
- A guided onboarding step so I can collect access details and operational context cleanly
- Monitoring and diagnostics configured to fit the site, client value, and level of business risk
- A clear service relationship instead of “good luck, here is your dashboard”
- A practical path from alert to investigation to scoped fix when the issue needs development work
- Standard plans do not include guaranteed after-hours human response unless separately arranged in writing
What Onboarding Looks Like
-
1Choose the closest plan and send the request
-
2Share the site, host, DNS, Cloudflare, and access details during onboarding
-
3I review fit, confirm what coverage is included now, what is conditional, and what would be an add-on
-
4I turn on the agreed monitoring and review path once the setup is clear
-
5When alerts reveal work that needs fixing, I separate the investigation summary from the scoped repair path
Onboarding starts with human review so coverage matches the actual site, access, and business risk instead of forcing every environment into the same checklist.
Important Service Boundaries
- Reliability packages include monitoring, automated alerting, investigation during standard response hours, and scheduled reporting.
- Fixes are available because this is backed by custom development experience, but remediation is scoped separately unless a written agreement includes it.
- After-hours means any time outside the standard response hours defined for the client service agreement. Unless a separate written agreement says otherwise, nights, early mornings, weekends, holidays, and other unavailable periods are treated as after-hours.
- After-hours response, phone escalation, overnight incident handling, emergency remediation, and guaranteed response outside standard response hours are available only by separate arrangement and may require separate pricing, escalation rules, and response expectations.
- Response time is when investigation begins, not a promise that the issue will already be fixed.
- Remediation, WordPress maintenance, and backup work are not automatically included just because monitoring exists.
- Anything that depends on platform access, admin credentials, client-owned licenses, or provider-specific tooling may be conditional.
Critical sites can get a more serious operating model
For sites where downtime, broken forms, or frontend failures create immediate business risk, the standard package can be expanded with premium after-hours response, phone escalation, emergency remediation scope, multi-site rollout, and deeper reporting once the environment and access are clear. Those expectations are defined separately in writing.
Useful Next Stops
If you want to understand the package fit better, these pages explain the offer from a few more concrete angles.
Clients Who Count on Steady Follow-Through
These plans exist because businesses want this kind of dependable technical partner watching their site.
A couple of years ago I attempted to bring up my web site and it was down. It was Christmas day in the evening. I sent a note to Michael telling him the site was down. My expectation was that the problem would be resolved in a couple of days. Michael resolved the problem that evening. Now that is customer service.
Julius Jones
HAM Radio Specialist, Owner of w2ihy.com
Michael clears my plate of everything tech so I can focus on working "On" my business and not "In" the business. Michael is intelligent, personable and simply gets it done.
Chijo Takeda
Owner, Dogpaw Studio
Reliability Plan FAQs
Straight answers to the questions that come up most before starting a plan.
What do the monthly plans actually include?
Every plan centers on monitoring, alert review, investigation, reporting, and business-hours response at the level described for that plan. Remediation work, WordPress update oversight, backup review, and emergency fixing are not automatically included just because monitoring exists. They are conditional on access and setup, handled as separate add-ons, or scoped as development work.
Can you fix the problems you find?
Yes, when the issue fits my development and technical support lane. That is the point of pairing monitoring with custom development experience. The monthly package creates visibility and investigation; actual fixes are scoped separately unless the written agreement includes retainer hours or a specific remediation arrangement.
Can this work for agencies with multiple client sites?
Yes. Agency coverage is a strong fit when the agency wants white-label-friendly monitoring, practical investigation notes, and senior development help behind the scenes. The exact rollout depends on the number of sites, access, reporting expectations, and whether fixes are handled per incident, through retainer time, or through a separate support agreement.
Does any plan include 24/7 emergency response?
No. Reliability packages include monitoring, automated alerting, investigation during standard response hours, and scheduled reporting. After-hours response, phone escalation, overnight incident handling, emergency remediation, and guaranteed response outside standard response hours are available only by separate written arrangement.
What is the difference between response time and resolution time?
Response time means when review or investigation begins, which is within my control. Resolution time means when the issue is actually fixed, which often depends on third parties such as hosting providers, DNS providers, Cloudflare, registrars, email providers, or plugin vendors. For that reason, response targets are not the same as fix-time guarantees.
Are WordPress updates and backups included?
Not automatically. WordPress plugin, core, and theme update oversight depends on admin access and a specific maintenance agreement. Backup review and restore testing depend on clear backup ownership and accessible tooling. Both are handled as conditional coverage or add-ons, defined per site during onboarding.
What access do you need to get started?
During onboarding I collect the site, host, DNS, Cloudflare, and other relevant access details. Wherever possible, access should be granted through your own accounts and shared-access tools. I do not take ownership or billing responsibility for client systems simply because I need access to work on them.
How do I choose the right plan?
Pick the closest plan and send the request, or ask for a reliability review first. Onboarding starts with a human review of fit, so I can confirm what coverage is included now, what is conditional on access and setup, and what would be a separate add-on, instead of forcing every site into the same checklist.
Want help choosing the closest fit before anything gets set up?
That is completely fine. The first version of this service is designed to start with clear, human review instead of pretending every site should go through a fully automated setup path.